| FAQ of UltraIM & UltraIM Pro |
- I want to install UltraIM / UltraIM Pro to my phone directly, what can I do?
- I want to download install files to my PC first, and install to my phone later, what can I do?
- What's difference between UltraIM and UltraIM Pro?
- Which application can I install for my phone, UltraIM or UltraIM Pro?
- I'm getting "UltraIM Pro is not compatible with this device! Please install UltraIM Standard version." when I install UltraIM Pro, Why?
- Can I continue to use my licence with my new phone?
- I have a licence, but I'm getting "Account was changed 10 times, you can't change it anymore", what's wrong with it?
- How can I upgrade my software, do I pay it?
- I have a licence of UltraIM, I want to switch to UltraIM Pro, what can I do?
- I'm getting "Network is unavailable or there is something wrong with the register server ErrorCode=-3", what can I do?
- I'm getting "Unable to connect MSN server ErrorCode=-200", what can I do?
- When connecting, I get a lot of "Do you give permission for the application to make a network connection to send/receive data?" messages. How can I kill them?
- In conversation window, how can I scroll without up and down key in my phone?
- I can't select files, I'm getting a error message like "You are not authorized to access file system, check Java Application permission settings" when browsing file system on my phone, why?
- I got nothing after I pay my money via PayPal or Share*It, why?
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| Q 1. I want to install UltraIM / UltraIM Pro to my phone directly, what can I do? |
A: That means you want to install UltraIM / UltraIM Pro via OTA (Over-The-Air).
To install UltraIM, Please browse our website at http://ota.mobisophy.com/index.htm with your WAP browser built in your phone and follow the instructions to complete installation.
To install UltraIM Pro, please browse our website at http://ota.mobisophy.com/indexpro.htm with your WAP browser built in your phone and follow the instructions to complete installation.
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| Q 2. I want to download install files to my PC first, and install to my phone later, what can I do? |
A: To download a installable file to PC, please visit our website at http://www.mobisophy.com with your PC browser and download zip file. Please install the jar file or jad file from you PC to phone.
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| Q 3. What's difference between UltraIM and UltraIM Pro? |
A: UltraIM Pro version supports MSN display picture and p2p file transfer and other advanced features that UltraIM standard version doesn't support.
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| Q 4. Which application can I install for my phone, UltraIM or UltraIM Pro? UltraIM Pro? |
A: If your phone have Java JSR135 (Mobile Media API) or JSR75 (file system access), you can install UltraIM Pro. UltraIM Pro is for all Java MIDP 2.0 phones with JSR135 (Mobile Media API) or JSR75 (file system access). If you are not sure about your device, please download and try it. For uncompatible devices, please try UltraIM standard version.
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| Q 5. I'm getting "UltraIM Pro is not compatible with this device! Please install UltraIM Standard version." when I install UltraIM Pro, Why? |
A: This message means that Java application can not capture picture and browse file system on your phone, so the new features of UltraIM Pro can not be implement on your phone. You can try UltraIM Pro on other device or you can install UltraIM standard version on your phone.
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| Q 6. Can I continue to use my licence with my new phone? |
A: Certainly you can. Your licence is only bound to your MSN account, not bound to any device. You can change your phone and use the same licence.
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| Q 7. I have a licence, but I'm getting "Account was changed 10 times, you can't change it anymore", what's wrong with it? |
A: One licence is bound to one MSN account and not bound to device. At first, you have 10 times to choose the MSN account, and after 10 times, the licence is fixed to the MSN account you input last. If you want to use the second account, you need the second licence.
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| Q 8. How can I upgrade my software, do I pay it? |
A: As product's introduction, upgrade UltraIM / UltraIM Pro to newer version is free (Thanks God)! Please check our websites frequently to get a newer version.
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| Q 9. I have a licence of UltraIM, I want to switch to UltraIM Pro, what can I do? |
A: If you want to switch UltraIM to UltraIM Pro, you need only to pay the price difference. Please contact us.
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| Q 10. I'm getting "Establishing network connection failed. ErrorCode=-3", what can I do? |
A: This error message indicates that UltraIM / UltraIM Pro could not successfully establish a network connection, for any of a number of reasons. Verify you're in a zone with adequate network coverage. Occasionally, transient connectivity problems are the cause and, in that case, simply retry your request.
If this is a new install and you haven't yet been able to connect successfully, it's likely you need to configure/reconfigure an appropriate mode for network access. This will be phone-specific and carrier-specific. On GSM/GPRS networks, UltraIM needs full Internet connection over GPRS not WAP and MMS connection. The APN of WAP Connection is different from that of Full Internet Connection. Please ask your carrier that how to config a internet connection for sending/receiving email, then you can use this setting for UltraIM(Java application). Or you can visit GPRS/Internet Settings for some instructions.
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| Q 11. I'm getting "Unable to connect MSN server ErrorCode=-200", what can I do? |
A: See answer of Q10.
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| Q 12. When connecting, I get a lot of "Do you give permission for the application to make a network connection to send/receive data?" messages. How can I kill them? |
A: By default your phone has a high level of security toward newly installed applications. You can configure your phone's application settings to permit connection always, then you will not get many confirmation messages next time. Consult your phone's manual or manufacture to get more infomation.
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| Q 13. In conversation window, how can I scroll without up and down key in my phone? |
A: You can use number key 2 as up, and number key 5 as down instead.
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| Q 14. I can't select files, I'm getting a error message like "You are not authorized to access file system, check Java Application permission settings" when browsing file system on my phone, why? |
A: If you get a error message like "You are not authorized to access file system, check Java Application permission settings" when browsing file system on your phone, it means you have to configure Java Application Security Settings to allow file system access.
We provide example settings for Nokia 6230i :
Applications -> Collection -> UltraIMPro -> Options -> Application access ->
phone access ->Add and edit data->Ask every time
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| Q 15. I got nothing after I pay my money via PayPal or Share*It, why? |
A: Don't worry, We'll send registration information to you ASAP, no longer than 2 business days. If you didn't received any registration email after two business days, the most possible case is this email message was treated as SPAM email by your email system. Please contact us with different email address so that we can reach you again.
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